Connect with us


Third of UK workers experience tech issues working remotely

New analysis has revealed {that a} third of UK workplace workers experience issues with their office know-how which, on common, can take over three days to get replaced.

What does this imply for already struggling IT departments when 8 in 10 individuals within the UK agree that versatile working is right here to remain? Simply put, which means that IT departments have to get good about how they help their workforce – and rapidly.

These outcomes are half of an unbiased analysis report referred to as ‘Changing behaviours of a flexible workforce in 2022 and beyond’ analysis, commissioned by Smart Locker Provider Velocity Smart Technology. The analysis investigated how places of work will change in 2022 and the way enterprise leaders can help the longer term of IT help.

Despite the plain pressure IT departments have been subjected to over the past two years, virtually 4 in 10 UK workers really mentioned that help from their IT division has improved.

Anthony Lamoureux, CEO of Velocity Smart Technology, mentioned, “Minimising employee downtime due to an IT failure was a constant challenge when the majority of the workforce was office based, now it has become an almost impossible conundrum as the workforce can be spread over 100s, sometimes 1000s of miles.”

On common, it takes simply over three days to obtain alternative {hardware} from an IT division, which frequently nonetheless requires some head to head interplay with IT consultants to entry new or alternative {hardware}. Over half of UK workers (52%) reported that they’ve to gather it themselves from the IT division, or a member of the IT help staff delivers it by hand.

This useless interplay is each vastly irritating to the IT help staff who’re appearing as supply women and men, and is a critical detriment to total productiveness.

Lamoureux continues, “More often than not, replacement laptops, tables and phones can be pre-configured and set up online, so why are expensive, in demand IT resources compelled to act as a postal service? This is not just wasting the time of employees; it is a vastly inefficient IT support model – especially when there are proven alternatives that are faster and preferred.”

In Velocity Smart’s 2020 survey, 19% of workers confirmed they would favor to gather {hardware} from a wise locker – and for good causes.

“Smart lockers are not only the logical extension of the trend towards self-service access to IT services but with flexible working here to stay, companies need to adapt still further to support the extended workforce.”

“Employees can access the new kit within 45 minutes – rather than three days – minimising downtime and the impact on productivity. There is also a significant saving in time for support staff. It is more efficient on all fronts – yet to find out just 1% UK companies are offering this option is baffling. Now is the time for businesses to invest in more robust technology to support remote teams in the long term.” Concludes Lamoureux.

In the newest survey, three quarters of UK workers are constructive concerning the concept of utilizing good lockers for alternative IT tools. Taking this strategy not solely offers workers with 24/7 entry to IT tools but additionally helps IT help to fulfill the challenges of supporting a versatile, hybrid workforce.