Google receives a record 137,657 user complaints in India

New Delhi, Sep 3 (IANS) Google obtained a record 137,657 user complaints in July this yr in compliance with the brand new India IT Rules, 2021.

Most of the content material it eliminated was associated to copyright violations (135,341), whereas different classes included trademark, courtroom order, graphic sexual content material, circumvention, and others.

The tech large obtained 37,173 complaints from particular person customers by way of designated mechanisms in the nation in the identical interval, associated to third-party content material that’s believed to violate native legal guidelines or private rights on numerous Google platforms.

In June, Google eliminated 1,11,493 items of unhealthy content material primarily based on user complaints.

“The complaints consist of assorted classes. Some requests might allege infringement of mental property rights, whereas others declare violation of native legal guidelines prohibiting varieties of content material on grounds resembling defamation,” Google stated in a assertion.

“In addition to stories from our customers, we make investments closely in preventing dangerous content material on-line and use expertise to detect and take away it from our platforms,” it stated in its month-to-month compliance report.

The firm stated that as a part of its automated detection processes, it eliminated 551,800 accounts in the nation.

“We make investments closely in preventing dangerous content material on-line and use expertise to detect and take away it from our platforms. This consists of utilizing automated detection processes for a few of our merchandise to stop the dissemination of dangerous content material resembling baby sexual abuse materials and violent extremist content material,” stated Google.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (IT Rules), Google, together with different social media platforms, is remitted to publish month-to-month transparency stories with particulars of complaints obtained from customers in India and the actions taken, in addition to removing actions taken as a results of automated detection.

Under the brand new IT guidelines 2021, large digital and social media platforms — with greater than 5 million customers — must publish month-to-month compliance stories.

(Except for the headline, the remainder of this IANS article is un-edited)

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