Service Is Slow. Luggage Is AWOL. Companies Struggle With an Influx of New Hires.

A United Airlines jet’s wingtip clipped one other jet earlier this summer time after inexperienced ramp employees misjudged the gap between the plane. Some nurses are beginning hospital jobs after graduating from faculty having by no means touched a dwell affected person. Chipotle mentioned gross sales at its eating places are decrease than they might be with extra skilled workers.

On paper, many firms’ workforces are near prepandemic power or have even surpassed their early-2020 head depend. In follow, firms are thrusting many employees into roles they aren’t completely prepared for to fulfill demand for items and companies starting from burritos to journey and healthcare.